SHIPPING & RETURNS
1. Refund requests must be made within 14 days of delivery date. After 14 days from
delivery date you must contact Naturalpetshop Customer Service to determine the best course
of action. Naturalpetshop will not issue refunds for products purchased through other entities,
such as distributors or retail partners. Defective units are covered under Naturalpetshop’s oneyear
limited warranty policy will be replaced at Naturalpetshop’s cost. See “Returning Products
Under Warranty,” below, for information on warranty returns.
2. A copy of the Naturalpetshop credit card purchase receipt, and a copy of the original
Naturalpetshop invoice may be requested prior to Naturalpetshop Customer Service issuing a Return
3. Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. Naturalpetshop reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.
4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email [email protected], and provide the
Reason for Refund
Date of Purchase
Unit Serial Number
5. Upon written receipt of the RA number, send product to:
Attention: Non-Warranty Returns Department
RA #[RA number]
485 Hammond Rd, Dandenong South VIC 3175, Australia
6. Please mark with the RA number on the outside of the package.
7. A copy of the Naturalpetshop credit card or paypal purchase receipt, and a copy of the original
Naturalpetshop invoice, should be placed inside the return package so that it is easily visible.
8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.
9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.
10. You may be responsible for shipping costs for returning the product to Naturalpetshop’s
485 Hammond Rd, Dandenong South warehouse. Product should be shipped so that it can be tracked and/or
insured; Naturalpetshop is not responsible for products lost or damaged during return shipment.
11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.
12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.